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Support General

Can I link my club site to Facebook?

Yes. You can easily connect with Facebook sharing your club events, positing status, photos, videos, workouts and more.

How does the shoe log work?

You create a new shoe by entering it's brand, shoe model, type, pronation, date purchased and current milage on that shoe. When you enter a workout, you then select which shoe you wore during that workout. This allows you to keep track of how many miles you put on each shoe and helpful when needing to know if a new pair are needed.

Can anyone post an event and invite group members?

Yes, any club member can create an event and invite specific members, groups or the entire club members to their event. After invited members respond to their RSVP, their name is added to the event listing as someone who is attending, maybe attending or not attending for all to view and share.

What is the difference between "Club Groups" and "Member Groups"?

A Club Group is created by the club's site administrator(s) while Member Groups are created by club members if they wish to create separate groups within their club. Site administration does have the ability to remove these member added groups if they choose.

How does autorenew for club membership work?

Both the club and the individual member have to opt in for it. If they choose this option, the member will receive an advance email notifying them that their card will be charged for the next year's membership.

If the card is current, no further action is required. If the card is expired or changed, the member have to update this information in their profile.

Both the member and admin will receive notification if the autorenew attempt fails.

How to add a sponsor account?

Open the sponsorship form from the fronted side.

Select a partnership level View Screenshot

Fill up your contact information, credit card information and upload your partnership logo, and complete the purchase step View Screenshot

Can we set up an email template for sponsors?

Yes, we can set up a confirmation email template for the admin and sponsor in Automated Email Templates menu View Screenshot

How to add sponsor account from the admin side?

Login to the club by the club admin

Click on the manage sponsor menu and select a manage sponsorship account View Screenshot

Click on the Add sponsor button View Screenshot

Fill up sponsor information and click on the save button View Screenshot

How to add a sponsorship level?

Click on the manage sponsor menu and select a manage sponsorship level View Screenshot

Click on Add new level button View Screenshot

Fill up sponsorship detail and save it View Screenshot

How to add sponsorship level on the sponsorship form?

Click on the manage page and edit the sponsorship page View Screenshot

Select a display module View Screenshot

Click on sponsorship and select sponsorship levels View Screenshot

How to set up a renewal reminder?

Click on the manage sponsor menu and select a manage sponsorship renewal reminder View Screenshot

Click on set new reminder button View Screenshot

Select a sponsorship level and set up a reminder for the given duration View Screenshot

Sponsor renewal reminder comes with the supported variable like {renewal_link}, {expiry_date} View Screenshot we have 4 types of reminder duration - 4 weeks before, 3 weeks before, 2 weeks before, and 1 week before

How to add logos to the club footer?

Logos can be added using "Manage Footer Carousel" section,

Click on the "Manage Home Page" in club admin View Screenshot

Select the "Manage Footer Carousel" submenu, Click on Add button View Screenshot

Write image name, select a logo & link and save it View Screenshot

How to create "Training Schedule Page"?

Club Training Schedule Page can be created using templates provided under "Manage Templates".

Steps to setup Traning Program Template:
Click on the "Manage Template" in club admin. View Screenshot
Click on the "Manage Training Programs" submenu. View Screenshot Click on "Add Training Program". View Screenshot
Fill out all the required information. View Screenshot
And finally don`t forget to click on the "Save button" after selecting publish button. View Screenshot

Once you setup the Traning Program Template, you can use template in pages.
Steps to create a training page:
Click on the "Manage Pages" in club admin. View Screenshot
Click on the "Manage Pages" submenu. View Screenshot
Click on the "Add new page". View Screenshot
Select "Display a Template Page". View Screenshot
At last click on the "save" button down below. View Screenshot

How to Refund a Club Member?

Click on the "Manage Members" in club admin main menu under "Manage Membership" tab View Screenshot

Search the member and click on the "History" link View Screenshot

After clicking on "History", click on the appropriate "Refund" link View Screenshot

After clicking on refund, you will get a pop window. You can refund partial or full (excluding processing fee) View Screenshot

While refunding if you want to make the participant inactive then please select "Deactivate Membership" View Screenshot

Club Survey

Create Survey:
Please follow the below steps to do so,

1. Login into your account
2. Select Manage Surveys Menu and then Manage Surveys Sub-menu View Screenshot
3. Click on Create New Survey View Screenshot
4. Fill in the required information and click on Create New Survey button View Screenshot
5. Click on Add Questions to this Survey to add questions View Screenshot
6. Then click on Add New Question View Screenshot
7. Add the question and click on Save button View Screenshot
8. You can either Add or update questions from here View Screenshot

Your Survey is created.

Members Response:

For the members to respond to the survey they need to follow the below steps,

1. Login into their account
2. Click on Survey tab View Screenshot
3. Against the Survey name click on Take Survey View Screenshot
4. Fill in the information and click on Submit button View Screenshot
5. Last the message entered is displayed and if view result option is enabled then the member can view the results View Screenshot

View Survey Result:

Follow the below steps to view the result,

1. Login into the account
2. Select Manage Surveys Menu and then Manage Surveys Sub-menu View Screenshot
3. Select the Survey from the list View Screenshot
4. Click on Other Option View Screenshot
5. Click on View Result to view the results View Screenshot

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